Frequently asked questions:
"Can I sign up to your store ahead of release?"
No, sorry! My shop saves customer details after an order is placed which makes future purchases quick and easy.
"How fast do your shop updates sell out?"
I usually offer large quantities of work in my restocks (130 - 160 pieces) and occasionally the store will have large, one-off pieces added. I cannot predict how quickly items will sell. My best advice is to make sure you are online at the time of the update to have a chance at purchasing the item/s you want.
To be the first to know about my next restock, subscribe to my MAILING LIST.
"I had an item in my cart but when I went to check out it disappeared."
Several people can have an item in their shopping cart at the same time - the first person to finish checking out has purchased the item. I have absolutely no control over this, sorry!
"I went to find an item in your store and it has moved. Where has it gone?"
The homepage of my store has a number of 'featured items' which are rotated. These are NOT all of the pieces available. I suggest using the products menu to locate specific items or 'all products' to view the entire collection.
After the restock date, all available items are moved to the landing page - unfortunately BigCartel does not feature filters for finding items in stock.
"I've purchased the wrong item, can I swap or get a refund?"
If you have made a mistake while ordering, please get in touch right away so I can re-list the items and issue a refund via the payment method used - OR you can swap the item with another piece of the same value.
"Is your work microwave/dishwasher safe?"
Yes, unless stated otherwise in the product description. For more information, please see Care Instructions.
"Which payment methods can I use?"
My store accepts PayPal, ApplePay and most major credit cards (MasterCard, Visa, American Express).
"Do you ship to...."
I am located in AUSTRALIA, international shipping is available.
Please see: Shop Update Information to check if your country is listed in my shipping presets. If it is not, you will not be charged shipping when your order is placed until I contact you with a quote for the correct amount. If you cannot see your country in the list prior to restock day, you are welcome to contact me and I will add it.
"Can I reserve an item?"
I cannot hold or offer presale on listed items once the previews are live in the store.
I have a wait list for some designs, so if you miss out on an item or are unable to be online when the listings go live, feel free to get in touch.
"What is your shipping turnaround?"
I try my best to have all orders out within 7-10 business days from purchase date - this depends on how much time is spent liasing with customers in regards to their orders. Taking the time to read through my 'shop update info' page prior to ordering is the best way you can help me get your order out quickly.
"How often is your store restocked?"
My restocks are infrequent, I am not a 'small batch' potter. I manage three or four online store restocks per year.
I produce work for my existing stockists, galleries and clients. Items available in my online restocks are collected over a number of firings as they are put through the kiln with other work. Once I have accumulated a good selection, I organise listings, photograph, promote and release.
If you have any questions not listed above, please send me an email via the Contact form.
